Returns & Refunds Policy

Return Process:

If you’re not satisfied with your purchase, returning it is straightforward. Simply send the product back to our address at 602 Catherine Drive, Fort Walton Beach, Florida, 32549, US. Our goal is your total satisfaction, and our return and refund policy is designed to make the process simple and stress-free.

Return Procedure:

If you receive damaged, defective, or incorrect items, contact us within 14 days of receipt to arrange a return or exchange. We’ll provide a prepaid shipping label for your convenience. For other returns or exchanges, you have up to 30 days from receipt to initiate the process. Ensure the item is in its original condition and packaging, including all tags and accessories. You can start the return or exchange through our website or by emailing us.

Please note that personalized or custom items and final sale items cannot be returned or exchanged. Return shipping costs for non-defective items are not covered.

Refunds:

Once we receive the returned item, we will inspect it to ensure it’s in its original condition. If everything is in order, we’ll process your refund, which should appear in your original payment method within 7-10 business days. You’ll receive a confirmation email once the refund is initiated.

For defective items outside the 30-day return window, we can arrange for repair or replacement. We’re committed to finding a solution that leaves you satisfied.

We take returns and exchanges seriously and strive to provide exceptional customer service. If you have any questions or concerns about our policy, don’t hesitate to reach out to us. We’re here to help.

Late or Missing Refunds (if applicable):
If your refund is delayed, check your bank account, contact your credit card company, and reach out to your bank. If issues persist, email us at [email protected] for assistance.

Sale Items:

Refunds are applicable only to regular-priced items; sale items cannot be refunded.

Exchanges:

We replace defective or damaged items. Email us at [email protected] and send the item to 602 Catherine Drive, Fort Walton Beach, Florida, 32549, US.

Gifts:

If the item was designated as a gift, you’ll receive a gift credit equivalent to the value of the return. If it wasn’t marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.

Shipping:

To initiate a return, mail your product to 602 Catherine Drive, Fort Walton Beach, Florida, 32549, US. You’re responsible for return shipping costs, which are non-refundable. For items exceeding $75, use a trackable shipping service. Ensure secure packaging and include the original invoice. Upon receipt, we’ll inspect and process your refund or exchange.